Refund and Cancellation Policy

Effective Date: August 23, 2026

At ShivraGreen, we strive to provide a seamless and efficient EV charging experience. This Refund and Cancellation Policy outlines the terms under which users may cancel their bookings and request refunds.

1. Booking Cancellations

  • Users may cancel a charging session via the ShivraGreen app before the session begins.
  • If a session is canceled before it starts, the amount will be fully refunded to the user's wallet within 24 hours.
  • Once a session has begun, it cannot be canceled, and no refund will be issued.

2. Refund Eligibility

  • If charging fails to initiate due to a technical error on our end, users are eligible for a full refund to their original payment method.
  • If a session stops early, you keep the units it did not deliver. Charging is billed on what the charger actually dispenses, so the unused units remain in your wallet rather than being refunded.
  • No refund will be granted for user errors, including wrong station selection or low battery on the user's device.
  • Topping up more than you meant to is not grounds for a refund. The balance stays in your wallet for future charging. See section 3.

3. Your Wallet Balance Is Not Refundable

Every ShivraGreen account has a wallet holding Energy Units. Please read this section before you top up.

  • Units are not exchangeable for money. Once your payment is credited as Energy Units, that balance cannot be withdrawn, transferred to a bank account, moved to another account, or converted back to cash, in whole or in part.
  • Units do not expire. They stay in your wallet until you use them at a ShivraGreen charger, and they carry over with every future top-up.
  • Units can only be spent with us. The wallet is a closed system for ShivraGreen charging and cannot be used anywhere else. It is not a prepaid payment instrument.
  • Free units are promotional. Units awarded by a scratch card, voucher or any other offer carry no cash value, are never refundable, and may be withdrawn if an offer is found to have been misused.
  • If a charging session ends early or delivers fewer units than you requested, the unused units simply stay in your wallet. You are only ever charged for what the charger actually delivers.

Only top up what you expect to spend on charging with us. If you have stopped using ShivraGreen and hold a balance, write to us and we will discuss it with you, but we are under no obligation to refund it.

4. Refunds to Your Bank

A refund is issued only where we have taken payment and cannot provide the service: a confirmed technical failure on our side, a duplicate charge, or a payment captured against an order that was never fulfilled.

  • Refunds are processed through Cashfree Payments and go back to the original payment method you paid with, whether that was UPI, a card or net banking. We cannot redirect a refund to a different account, and we never refund into the wallet.
  • Where the units were already credited to your wallet, the corresponding units are removed at the same time. A refund and the units are never both kept.
  • Once we approve a refund, it is initiated within 3 working days. How long it then takes to appear is set by your bank or UPI provider and is usually 5 to 7 working days.
  • The amount refunded is what you actually paid. Where an offer reduced the price, that reduced amount is what comes back; a discount is not refundable as cash.

Report the issue to our support team with your order ID and a short description. We review each case before initiating a refund.

5. Contact for Issues

Shivra Green is a proprietorship owned and operated by Shikha Singh. References to “ShivraGreen”, “we”, “us” and “our” in this document mean that entity.

Shikha Singh
trading as Shivra Green
1/123 Ruchi Khand-II
Sharda Nagar-1
Lucknow, Uttar Pradesh 226002
GSTIN: 09EYFPS6550E1Z2
Email: shivragreen@gmail.com
Website: www.shivragreen.com

Grievances may be sent to the same address, marked for the attention of the Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.