Privacy Policy

Effective Date: April 23, 2025

Welcome to SHIVRAGREEN. Your privacy is of utmost importance to us.
This Privacy Policy explains in detail how we collect, use, disclose, and protect your information when you use our services, including our website, mobile applications, and EV charging stations.
Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it. By interacting with us, you agree to the terms outlined below.

1. Information We Collect

We are committed to collecting only the minimal information necessary to deliver our services efficiently.

  • Personal Information: We may collect your Full Name, Phone Number, and Email Address when you register for an account, book a charging session, or communicate with us.
  • Charging Session Data: We collect basic charging session details such as session timing and station usage purely to offer operational support and billing summaries.
  • Location Data: With your explicit consent, we may collect your real-time location to assist you in finding nearby charging stations and optimizing service functionality. You can withdraw this permission anytime through your device settings.

Important Note: We do not collect or store your IP Address, Device Information, Browser Type, or any technical metadata. Furthermore, we do not collect or store Vehicle Details or Payment Information.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your user account and facilitate your interaction with our EV charging network.
  • To provide customer support, send service updates, and respond to inquiries promptly.
  • To enhance and personalize your experience by suggesting relevant services or station locations based on your preferences.
  • To maintain the security and operational integrity of our services.
  • To comply with legal obligations and resolve any disputes.

We firmly believe in using your data responsibly and only to serve your needs better.

3. Data Storage and Security

Your security is our priority. We utilize Google Firebase to store all data securely with advanced encryption protocols both in transit and at rest. Access to your data is strictly limited to authorized personnel who are trained to handle such data responsibly and are bound by confidentiality agreements. We implement industry-standard measures, including firewall protection and real-time monitoring, to safeguard your information from unauthorized access or breaches.

4. Payment Information

All payment processing is handled securely by Razorpay, a trusted and PCI DSS-compliant payment gateway.
We do not collect, process, or store any of your payment informationsuch as credit/debit card numbers, UPI IDs, or bank account details.
When making a payment, you are redirected to Razorpay's secure platform where all sensitive data is encrypted and processed independently. We encourage you to review Razorpay's Privacy Policy for further details regarding their practices.

5. Sharing Your Information

We value your trust and are committed to protecting your information. We do not sell, rent, or trade your personal information to third parties. We only share your data in limited circumstances:

  • With trusted service providers (such as Razorpay) who perform services on our behalf under strict confidentiality obligations.
  • When required by law, regulation, legal process, or governmental request.
  • In the event of a merger, acquisition, or transfer of assets, we will ensure that your data remains protected under this Privacy Policy or provide you notice before data is transferred or becomes subject to a different privacy policy.

6. Your Rights and Choices

We respect your rights regarding your personal information and provide you with options to control how it is used:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or incomplete data.
  • Request deletion of your personal information (subject to legal obligations).
  • Withdraw your consent at any time where we rely on it for processing your information.
  • Opt-out of receiving non-essential communications such as promotional emails.

To exercise any of these rights, please contact us at: shivragreen@gmail.com. We will respond promptly and in accordance with applicable law.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Once your data is no longer needed, we ensure it is securely deleted or anonymized.

8. Cookies and Tracking

Our website uses cookies purely to enhance user experience by remembering user preferences and simplifying navigation.
We do not use cookies for advertising, profiling, or tracking your behavior across third-party websites.
You have full control over cookies and can disable them through your browser settings if you wish. However, disabling cookies may affect the functionality of certain parts of our services.

9. Third-Party Links

Our services may contain links to external websites or services that are not operated by us.
We are not responsible for the privacy practices, policies, or content of these third parties. We encourage you to read their privacy policies before providing any information to them.

10. Children's Privacy

Protecting the privacy of young children is especially important to us.
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information immediately.

11. Updates to This Policy

We may update or amend this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons.
When we update our Privacy Policy, we will post the new version on this page with a revised "Effective Date."
We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or our privacy practices, please feel free to contact us:

SHIVRAGREEN
Email: shivragreen@gmail.com
Website: www.shivragreen.com