Shipping and Delivery Policy

Effective Date: August 23, 2026

ShivraGreen provides app-based electric vehicle charging services. As we do not sell or deliver any physical goods, the concept of shipping does not apply to our services. However, we believe in clearly explaining how our services are accessed and delivered to maintain transparency.

1. Nature of Service

All services provided by ShivraGreen are digital and location-based. Users can locate nearby charging stations, book a session, and initiate charging through our mobile application.

• There is no delivery of physical goods or equipment involved.
• Users are required to physically reach the selected station to use the service.

2. Service Fulfillment

• Once a charging session is booked and payment is made, the service is immediately available at the chosen charging station.
• Charging can begin once the user plugs in and confirms via the app.
• Session status and energy usage are updated in real-time within the app.

3. Downtime and Delays

While we strive to ensure all stations are operational 24/7, occasional technical issues may occur. In such cases:

• Users may choose an alternate nearby station from the app.
• For failed sessions caused by technical errors, please refer to our Refund Policy for resolution steps.

4. Contact for Assistance

Shivra Green is a proprietorship owned and operated by Shikha Singh. References to “ShivraGreen”, “we”, “us” and “our” in this document mean that entity.

Shikha Singh
trading as Shivra Green
1/123 Ruchi Khand-II
Sharda Nagar-1
Lucknow, Uttar Pradesh 226002
GSTIN: 09EYFPS6550E1Z2
Email: shivragreen@gmail.com
Website: www.shivragreen.com

Grievances may be sent to the same address, marked for the attention of the Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within 30 days.